Return Policy

Because our products are food items, we cannot accept returns for change of mind. However, we offer a full replacement or refund in the following situations:

• The product arrived damaged or broken
• The product was defective or spoiled on arrival
• You received the wrong item
• The package was tampered with or the seal was broken on delivery

To raise a complaint, please contact us within 48 hours of delivery with:

• Your order number
• A brief description of the issue
• One or two clear photographs of the product and packaging

You can reach us via email at hello@vansbikaner.in or call +91 98765 43210.

Once we receive your complaint, our team will review it within 1–2 business days. We'll offer one of the following resolutions:

• Replacement: We'll send you a fresh product at no extra cost.
• Refund: A full refund to your original payment method, processed within 5–7 business days.
• Store credit: If you prefer, we can add credit to your Vans Bikaner account for use on a future order.

The following cannot be returned or refunded:

• Products with broken seals (unless broken in transit)
• Products reported after 48 hours of delivery
• Gift boxes or customised orders (unless defective)
• Products that have been partially consumed

Orders can be cancelled within 2 hours of placement for a full refund. After that, orders enter our packing queue and cannot be cancelled. For fresh bakery items, cancellations must be made before 10 AM on the day of baking.